New incoming emails create tickets automatically.
Support
Helpdesk App
Offer great customer service.
Track, prioritize, and solve customer tickets.
Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Website Form
Qualify your customers queries with a customizable website form.
Live Chat
Use the Live Chat plugin on your website to instantly engage visitors.
Optimized for productivity
SLAs, Automation, Templates, and Canned Responses.
Spaza Helpdesk is optimized for your team's productivity:
Create your SLA rules and let Helpdesk take action automatically.
Automate emails or actions at different stages of ticket resolution.
Escalate tickets to your manager in just a click.
Use canned responses in live chat for instant answers.
Sell support contracts
Sell, renew, and upsell easily.
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.
Provide smarter self-service
Built-in customer knowledge base.
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.
How We Work
Spaza Process
How to get started on Spaza
01
Start your account
Login with Spaza to your industry of choice
02
Setup your company
Setup your company and sign up to Support app
03
Customer tickets
Start assisting your customers and close cases and tickets.
Pricing Plans
No additional costs. Pay for what you use.
Choose the most suitable service for your needs with reasonable price.
Helpdesk Subscription
$
5
/month
Tickets App
Knowledge Base
FAQ
Reports
Helpdesk Subscription
$
99
/year
Tickets App
Knowledge Base
FAQ
Reports